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Crate and Barrel Complaint - Pathetic - Customer Service
Crate and Barrel Complaint

Crate and Barrel Complaint

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Pathetic - Customer Service


I recently moved into a new home. Other companies had sent me a coupon for moving for 10% off. When I inquired at Crate and Barrel -a manager at the store in Dallas on Knox St. asked for the "title" from the house I recently purchased. When I told her I was renting she told me, "We don't offer the 10% to renters." She was curt and quickly left the floor. Here I was going to spend over $4000 and she wouldn't give me the 10%. I call that bad service. When I called corporate they were even more pathetic. It appears in this economy Crate and Barrel is above the rest and doesn't need any money. Corporate told me they would have to check with the post office to see if I was telling the truth basically. I asked if I could leave a message with the CEO and I was told, "the CEO does not talk to people." Great! What fabulous customer service. I will not spend my money there. They lost a quick sale over there inability to be flexible. Also, it turns out that they have changed the policy to provide the policy to renters 6 weeks ago. However, after many phone calls and an hour of back and forth I got nowhere!!!


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