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Crate and Barrel Complaint - HORRIBLE customer service
Crate and Barrel Complaint

Crate and Barrel Complaint

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HORRIBLE customer service


I was in the Yorkdale Shopping Centre store in Toronto. I had approached a sales associate to ask about a print that had been marked down on the website and whether she could check if the price had been lowered in store as well. This associate rudely dismissed me. When I approached a second associate for help, the first one followed me around the store and proclaimed "I already gave you an answer" and then laughed at me while I continued a conversation with this second associate all the while muttering under her breath "I already gave you an answer". The second associate was so shocked by the exchange, she proceeded to give me a hug and tell me "I can't believe what I just saw". I was so shocked and embarrassed, I left the store without further action. Now that I have my senses back, I plan to tell everyone I know, post my experience on every social network site. This is absolutely unacceptable. I will escalate the experience up the food chain and tell everyone I can! Customers beware!


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