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Crate and Barrel Complaint - Furniture takes 3 months to arrive with no explanation - Davis 3-seat lounge sofa, Sebago chairs, leather storage ottomans
Crate and Barrel Complaint

Crate and Barrel Complaint

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Furniture takes 3 months to arrive with no explanation - Davis 3-seat lounge sofa, Sebago chairs, leather storage ottomans


I ordered $3,800 of furniture on 9/11/2014. Since then Crate & Barrel reps have canceled portions and re-ordered portions of this non-refundable (to me) order. Two chairs and two ottomans are stock items. As of 12/5/2014, I still haven't received them. Nice enough on the phone, but there's NOT ONE C&B rep that is capable of getting these items to me. C&B charged me the full amount within 10 minutes of placing the online order, but I can't get anything from them in the three months since then. Horrible horrible experience with online shopping with them. Shocking in the 21st century that they're incapable of figuring this out.


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