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Crate and Barrel Complaint - Crate and Barrel poor customer service
Crate and Barrel Complaint

Crate and Barrel Complaint

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Crate and Barrel poor customer service


Crate and Barrel has quality merchandise and fine upscale designs. Unfortunately, I found the customer service at this particular store (Pasadena) to be remarkably bad. I was overcharged shipping, and when I brought it to a customer service representative's attention, I was told that I was mistaken. When I engaged my salesperson in my problem, it was confirmed that I was correct and overcharged. Nonetheless, I could not get a customer service representative to return my multiple phone calls and emails. Even when I contacted the store's customer service lead, my multiple queries were ignored over a period of several weeks. I spent over $6K on two pieces of furniture, and I should have received much better service than I did. I am both dismayed and disappointed, and will not patronize this Crate and Barrel location again.


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