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Crate and Barrel Complaint - Crate & Barrel custom furniture order
Crate and Barrel Complaint

Crate and Barrel Complaint

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Crate & Barrel custom furniture order


We custom ordered a piece of furniture and in under 4 months the cushions are sagging (has never happened with any other piece of furniture) and the back panel is coming off. Called and emailed customer service numerous times and the reps are "shocked" that the the repair person hasn't telephoned us yet. Meanwhile it's almost 2 months later and not even a telephone call. I did receive a phone call from a crate and barrel customer service rep saying they had reached out to the repairperson and he had my complaint. What does knowing that he has it and doesn't care help me at all?

Absolutely horrible and would never order ANYTHING from them again. The product quality was horrible and the customer service is even worse.


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