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Crate and Barrel Complaint - C & B charged me in full and product was not delievered. Money lost, no follow-up. - Folio bench - custom made.
Crate and Barrel Complaint

Crate and Barrel Complaint

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C & B charged me in full and product was not delievered. Money lost, no follow-up. - Folio bench - custom made.


Ordered a custom made bench in late Jan that took 10 - 12 weeks to make. Received a call on 5/9/15 saying that the bench will be delivered in 7 - 10 days. Received an email on 5/10/15 saying that the bench will be delivered in 3-5 days. One month after the call, product was not delivered. I called them on 6/4/15, customer service said that the bench was sitting in the warehouse not being delivered. He told me that I will receive it on 6/8/15. I called on 6/11/15 and was told that someone will look for the bench. I received emails from three different persons saying that they were not responsible for the bench and that they would forward the request to someone else. They include Emily Lewis, Jessica, and Lynda. Today, 6/16/15, I received a call from someone saying that they will look for my RUG!!! I had ordered a BENCH. They charged me for a BENCH. They did not deliver the BENCH that they fully charged me for and then told me that they can't find my RUG!!!


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