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Crate and Barrel Complaint - Bad Customer Service - Sofa
Crate and Barrel Complaint

Crate and Barrel Complaint

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Bad Customer Service - Sofa


Wow, I am so disappointed with the customer service at this store. I went into the store to look at sofas and was told that I would get the New Movers 15% discount. I filled out paper work so that I could use that discount. Days later, I came back and decided to purchase a sofa with the intention of applying my 15% off. They lost my new movers number and I waited there for over an hour until they finally said don't worry about it since you are signing up for a Crate and Barrel card it will come off on your next statement. Well two weeks later I got my statement and was charged the full price. I called over 5 times to get a hold of the employee who took my order. I got no response. Finally I begged another employee to take the 15% off that was supposed to be applied. I told them how I was also told by my sales person that the sofa would come in around 8 weeks, but later got an email that stated it would be pushed back further. They insisted that's not their problem. I just hope when this sofa finally comes it's worth all this aggravation.


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