Crate and Barrel Consumer Complaints All Reviews

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Crate and Barrel Reviews

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  • Crate and Barrel - BEWARE!



    Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I took a few full days off work for deliveries that were unsuccessful, never occurred, or left me with broken/unassembled furniture. This purchase has cost me a lot. I have paid a handyman to finally make the furniture functional and safe and lost $3000.00 in salary. I am extremely dissatisfied with Crate and Barrel Management. I... More...
    (Delivery Services)
    fourwinds6's Picture   fourwinds6    0 Comments   Comments
  • Crate and Barrel poor customer service



    Crate and Barrel has quality merchandise and fine upscale designs. Unfortunately, I found the customer service at this particular store (Pasadena) to be remarkably bad. I was overcharged shipping, and when I brought it to a customer service representative's attention, I was told that I was mistaken. When I engaged my salesperson in my problem, it was confirmed that I was correct and overcharged. Nonetheless, I could not get a customer service representative to return my multiple phone calls and emails. Even when I contacted the store's customer service lead, my multiple queries... More...
    (Furniture)
    pfaulsti's Picture   pfaulsti    0 Comments   Comments
  • Crate and Barrel Brittany Dinnerware



    I bought a 12 place settings plus serving platters and a number of the dishes started crazing in the first year. I returned them and the store graciously replaced the pieces but told me not to put them in the oven. I never put plates, cups. Saucers etc. in the oven. After three years of retuning a couple of dishes twice a year the pattern was discontinued. By the fourth year 80% of the dishes were severely crazed. I boxed up the whole set and tried to get store credit but I was told it was too late. What a disappointment to have spent so much on what should have been a lifetime use... More...
    (Shopping, Chain Stores)
    Mawmweb's Picture   Mawmweb    0 Comments   Comments


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